How Higher Education Can Improve Student Interactions through Comprehensive Digital Transformations
Universities have been on a digital transformation journey for a number of years. Many early digital projects were stand-alone initiatives that replaced a specific system or added a digital front door to a largely siloed existing system. As the pandemic fundamentally changed how universities engage with students and prospects, the institutions saw an accelerated need…
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How to Build a Digital Initiative Transformation Office
Program and Portfolio Management Post COVID-19 Digital Initiative Transformation Office, a combination of people, processes, metrics, methodologies and tools, centrally drives and manages the diverse set of digital initiatives in your organization Have you recently wondered if your program and portfolio management (PPM) capability has kept up with the ever accelerating pace of…
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Nine Digital and AI Trends for 2021 that will Resonate Across Industries
The past six months have produced more digital transformations than the past decade. This is mainly due to the scaling of remote work, and businesses rapidly deploying the requisite technologies – particularly related to cybersecurity. With the influx of data from mobile devices, smart devices, and IoT-enabled products in our homes and businesses, the need…
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Three Imperatives for Creating a Data Strategy
Today, data is the foundation for everything, from knowing customers better to driving smarter product and services roadmaps, and beyond. But without a clearly defined data strategy, organizations find themselves awash in data yet unsure how to analyze and leverage it. Here are three imperatives for putting a rock-solid data strategy at the core of…
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How to Accelerate Testing for Salesforce Service Cloud
Contact centers worldwide have seen a surge in interactions across traditional and digital channels as customers and companies navigate the pandemic. Delivering superior customer service is a critical response, and it can build a foundation for future brand loyalty. Enterprises are hence taking strides to unify their customer experiences across platforms and devices. Salesforce Service…
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