January 19, 2021
Three Imperatives for Creating a Data Strategy
Today, data is the foundation for everything, from knowing customers better to driving smarter product and services roadmaps, and beyond. But without a clearly defined data strategy, organizations find themselves awash in data yet unsure how to analyze and leverage it. Here are three imperatives for putting a rock-solid data strategy at the core of…
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December 17, 2020
How to Accelerate Testing for Salesforce Service Cloud
Contact centers worldwide have seen a surge in interactions across traditional and digital channels as customers and companies navigate the pandemic. Delivering superior customer service is a critical response, and it can build a foundation for future brand loyalty. Enterprises are hence taking strides to unify their customer experiences across platforms and devices. Salesforce Service…
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