Estes Express shifts gears on customer experience by streamlining data operations
Customers are increasingly demanding access to real-time data, and freight transportation provider Estes Express Lines is among the rising tide of enterprises overhauling their data operations to deliver it. To fuel self-service analytics and provide the real-time information customers and internal stakeholders need to meet customers’ shipping requirements, the Richmond, VA-based company, which operates a…
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How to Accelerate Testing for Salesforce Service Cloud
Contact centers worldwide have seen a surge in interactions across traditional and digital channels as customers and companies navigate the pandemic. Delivering superior customer service is a critical response, and it can build a foundation for future brand loyalty. Enterprises are hence taking strides to unify their customer experiences across platforms and devices. Salesforce Service…
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