The connected customer
As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator. Yet many struggle to deliver, constrained by outdated systems, fragmented data, and organizational silos that limit both agility and consistency. The current wave of artificial intelligence, particularly agentic AI that can reason and act across workflows, offers a powerful…
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What health care providers actually want from AI
In a market flooded with AI promises, health care decision-makers are no longer dazzled by flashy demos or abstract potential. Today, they want pragmatic and pressure-tested products. They want solutions that work for their clinicians, staff, patients, and their bottom line. To gain traction in 2025 and beyond, health care providers are looking for real-world solutions…
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Therapists are secretly using ChatGPT. Clients are triggered.
Declan would never have found out his therapist was using ChatGPT had it not been for a technical mishap. The connection was patchy during one of their online sessions, so Declan suggested they turn off their video feeds. Instead, his therapist began inadvertently sharing his screen. “Suddenly, I was watching him use ChatGPT,” says Declan,…
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Can an AI doppelgänger help me do my job?
Everywhere I look, I see AI clones. On X and LinkedIn, “thought leaders” and influencers offer their followers a chance to ask questions of their digital replicas. OnlyFans creators are having AI models of themselves chat, for a price, with followers. “Virtual human” salespeople in China are reportedly outselling real humans. Digital clones—AI models that…
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From pilot to scale: Making agentic AI work in health care
Over the past 20 years building advanced AI systems—from academic labs to enterprise deployments—I’ve witnessed AI’s waves of success rise and fall. My journey began during the “AI Winter,” when billions were invested in expert systems that ultimately underdelivered. Flash forward to today: large language models (LLMs) represent a quantum leap forward, but their prompt-based…
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The AI Hype Index: AI-designed antibiotics show promise
Separating AI reality from hyped-up fiction isn’t always easy. That’s why we’ve created the AI Hype Index—a simple, at-a-glance summary of everything you need to know about the state of the industry. Using AI to improve our health and well-being is one of the areas scientists and researchers are most excited about. The last month…
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AI comes for the job market, security, and prosperity: The Debrief
When I picked up my daughter from summer camp, we settled in for an eight-hour drive through the Appalachian mountains, heading from North Carolina to her grandparents’ home in Kentucky. With little to no cell service for much of the drive, we enjoyed the rare opportunity to have a long, thoughtful conversation, uninterrupted by devices….
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Designing better products with AI and sustainability
On a mission to reduce the environmental impact of manufacturing components, Siemens turned its attention to the design of a robot gripper. Making up just 2% of the robot, the impact of this hand-like device may seem inconsequential. But, reducing its weight by 90% and the number of constituent parts by 84% can save up to 3…
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Open the pod bay doors, Claude
Stop me if you’ve heard this one before. The AI learns it is about to be switched off and goes rogue, disobeying commands and threatening its human operators. It’s a well-worn trope in science fiction. We see it in Stanley Kubrick’s 1968 movie 2001: A Space Odyssey. It’s the premise of the Terminator series, in…
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Meet the researcher hosting a scientific conference by and for AI
In October, a new academic conference will debut that’s unlike any other. Agents4Science is a one-day online event that will encompass all areas of science, from physics to medicine. All of the work shared will have been researched, written, and reviewed primarily by AI, and will be presented using text-to-speech technology. The conference is the…
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